Offering customizable, affordable service staff training
based on your team's needs, wants, and budget!
Our Services
Training times are in-person and flexible,
perfect for fluctuating schedules and pre-set staff
availabilities!
Sessions are usually most convenient for downtime
from 1pm to 4pm — for two to four consecutive days!
Our hands-on approach includes dynamic drills,
equipment for staff success, and group discussions.
We make an impact with skill reinforcement,
refining staff floor presence with tailored, repeated lessons!
From Novice or Nervous to Service with Purpose!
1. Fundamentals
“Fundamentals” focuses on key skills for efficiency, professionalism, and high-quality dining, including kitchen terminology, guest interaction, and station preparation.
It also emphasizes teamwork, communication, attention to detail, and problem-solving to improve service and maintain operational excellence.
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2. Fun
“Fun” highlights creating engaging and interactive dining experiences through personalized food presentations, such as tableside service, and activities like club sports discussions.
It also enhances the atmosphere with creative service elements like napkin folds and lively buffet settings to make dining more dynamic and memorable.
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3. Framework and Focus
“Framework and Focus” revolves around creating a safe, effective, and inclusive work environment by promoting certifications like ServSafe and responsible alcohol service through T.I.P.S. and RAMP.
It highlights the importance of fostering a culture of learning, supporting diversity and inclusion, and boosting both personal and company sales through strategic collaboration.
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4. Fizzy and Flat
“Fizzy and Flat” explores the diversity of beverages, both alcoholic and non-alcoholic, focusing on their characteristics, preparation, and food pairings. It covers everything from basic drinks like water and mocktails to refined options such as wines, spirits, and coffee, emphasizing taste profiles, etiquette, and the craft of beverage-making.
Know moreReviews from our community
We really appreciate the energy, enthusiasm, and knowledge you shared with our team. Your “goodies” animated participation and excitement.
The feedback from the team after your visit was extremely positive. I can honestly say I think everyone that participated took away a few nuggets that they were able to immediately implement on the floor.
“Scott is a wizard at leveling up staff members, from improving basics, to establishing firm fundamentals. His understanding from his years in the service industry allows him to develop team members into stars, with a sense of purpose and skill.”
Scott and Laurie came into our club and delivered customized, passionate lessons that were catered to our front-of-house team. Engagement and discussion was outstanding thanks to the handouts, relevant participation prizes, and candy!
Scott left a lasting impression even weeks after; we continued to hear staff members echo the phrases and insights shared by his team. PDMD is truly a class act and was dedicated to our complete satisfaction, providing us with summary materials to revisit at pre-shifts and to post up in our service stations. Welcome back to the club anytime!
"Scott's breadth of knowledge is only matched by his passionate dedication to doing things the 'right way', and it is literally *impossible to imagine our opening success—or even just our opening, period—without him. Scott is far more than just an asset; he is a staple!"
"Scott was an instrumental team member in our opening process. His expertise in organization, with a systematic approach to setting our restaurant up for success, was key to our initial success. He is a master at general steps of service, from all positions both front and back of house. Humble enough to roll up his sleeves and get down in the dish pit, but polished enough to execute a flawless wine service with the knowledge to back it.
Within minutes of first working with Mr. Payne, he had already illustrated how something as simple as the handle of a coffee cup, can potentially make or break a dining experience! I constantly cite this lesson-learned because I use it to pinpoint the exact moment when I stopped merely toiling at *jobs--and started critically thinking in what has now become my fine service career!