About the way we work
About the
way we work
Customizable & Affordable
- A la carte lesson offerings and bundled/tiered pricing lets your club choose an initial scope of training based on your team's most pressing pain points or highest priorities of excellence.
- Whether you choose a guns-blazing approach or start small and expand your lesson selections over time, PDMD will always make an impact for you, working within your budgetary allowances!
Accessible & Flexible
- Trainings can take place literally anytime most convenient and productive for your team —whether morning, afternoon or evening, on Mondays, weekdays or weekends— PDMD will seamlessly adapt to your scheduling preferences.
- With the most popular training time: T, W, Th, F from 2pm to 4pm, the majority of our session durations are from 2 to 4 hours, over the course of 2 to 4 days.
- We aim to facilitate the learning and growth of your staff, while remaining respectful of your individual team members’ differing availabilities.
Hands-On & Reinforced
- Empower your staff with dynamic drills and group discussions.
- Renew the finer points, from techniques and etiquette to club vernacular and evolving food and beverage trends.
- Envision the success your staff can achieve with a transformative curriculum that refines floor presence and equips your team with every gadget needed to flourish!
- Get results from hand-tailored lesson bundles that are delivered and redelivered over multiple sessions.
Reviews from our community
We really appreciate the energy, enthusiasm, and knowledge you shared with our team. Your “goodies” animated participation and excitement.
The feedback from the team after your visit was extremely positive. I can honestly say I think everyone that participated took away a few nuggets that they were able to immediately implement on the floor.
“Scott is a wizard at leveling up staff members, from improving basics, to establishing firm fundamentals. His understanding from his years in the service industry allows him to develop team members into stars, with a sense of purpose and skill.”
Scott and Laurie came into our club and delivered customized, passionate lessons that were catered to our front-of-house team. Engagement and discussion was outstanding thanks to the handouts, relevant participation prizes, and candy!
Scott left a lasting impression even weeks after; we continued to hear staff members echo the phrases and insights shared by his team. PDMD is truly a class act and was dedicated to our complete satisfaction, providing us with summary materials to revisit at pre-shifts and to post up in our service stations. Welcome back to the club anytime!
"Scott's breadth of knowledge is only matched by his passionate dedication to doing things the 'right way', and it is literally *impossible to imagine our opening success—or even just our opening, period—without him. Scott is far more than just an asset; he is a staple!"
"Scott was an instrumental team member in our opening process. His expertise in organization, with a systematic approach to setting our restaurant up for success, was key to our initial success. He is a master at general steps of service, from all positions both front and back of house. Humble enough to roll up his sleeves and get down in the dish pit, but polished enough to execute a flawless wine service with the knowledge to back it.
Within minutes of first working with Mr. Payne, he had already illustrated how something as simple as the handle of a coffee cup, can potentially make or break a dining experience! I constantly cite this lesson-learned because I use it to pinpoint the exact moment when I stopped merely toiling at *jobs--and started critically thinking in what has now become my fine service career!