We really appreciate the energy, enthusiasm, and knowledge you shared with our team. Your “goodies” animated participation and excitement.

The feedback from the team after your visit was extremely positive. I can honestly say I think everyone that participated took away a few nuggets that they were able to immediately implement on the floor.

“Scott is a wizard at leveling up staff members, from improving basics, to establishing firm fundamentals. His understanding from his years in the service industry allows him to develop team members into stars, with a sense of purpose and skill.”

Scott and Laurie came into our club and delivered customized, passionate lessons that were catered to our front-of-house team. Engagement and discussion was outstanding thanks to the handouts, relevant participation prizes, and candy!

Scott left a lasting impression even weeks after; we continued to hear staff members echo the phrases and insights shared by his team. PDMD is truly a class act and was dedicated to our complete satisfaction, providing us with summary materials to revisit at pre-shifts and to post up in our service stations. Welcome back to the club anytime!

"Scott's breadth of knowledge is only matched by his passionate dedication to doing things the 'right way', and it is literally *impossible to imagine our opening success—or even just our opening, period—without him. Scott is far more than just an asset; he is a staple!"

"Scott was an instrumental team member in our opening process. His expertise in organization, with a systematic approach to setting our restaurant up for success, was key to our initial success. He is a master at general steps of service, from all positions both front and back of house. Humble enough to roll up his sleeves and get down in the dish pit, but polished enough to execute a flawless wine service with the knowledge to back it.

Within minutes of first working with Mr. Payne, he had already illustrated how something as simple as the handle of a coffee cup, can potentially make or break a dining experience! I constantly cite this lesson-learned because I use it to pinpoint the exact moment when I stopped merely toiling at *jobs--and started critically thinking in what has now become my fine service career!